What is BOT?
A bot generally means some software that does a task
automatically, sometimes to simulate or replace a human. That's the case for
chatbots. People communicating with a chatbot usually know it's a bot, but done
well a chatbot can still interact, ask follow-up questions etc, e.g. to order
things, answer questions etc.
Bots are also used to walk through the Internet in search of
new sites. Search engines use search bots for that.
Botnets are used for denial-of-service attacks, virus
spreading etc.
So the term bot is used quite broadly.
The complexity is to parse indata and draw conclusions about
followup actions from that, often in multiple cycles. A search bot could
theoretically map out the whole non-dark Internet by just following links. A
chatbot would have to remember the whole conversation to come to a conclusion
about what the user wants.
You could implement a bot in any language. I would not
recommend C/C++ though, as they have crappy text handling (IMHO).
On a server, use a higher-level backend language like
Python, PHP, Javascript, Scala, Ruby etc.
A bot or “chatbot“, short for chat robot simulates human
conversation, or chat, through artificial intelligence. AI stands for
Artificial Intelligence that is usually defined as the science of making
computers do things that generally require human intelligence.
A bot is a software that can respond back to user inputs,
relying upon the input keywords. All such scenarios are only possible when
there is some artificial intelligence in a software system that can prompt
relevant business units when an event occurs.
So, AI can enable you to interact with a chatbot by using
interface, and avail services ranging from everyday practical tasks to
entertainment.
What Are Automated Text Messages?
People are really busy. They face many commitments and
responsibilities. Relying on mail or email is outdated. The average email user
receives 88 emails per day. Yours can easily be lost in the pile. Using an
automated text messaging system can ensure your message is seen and read in a
timely manner. Consider some statistics:
Texts have a 99% open rate versus a 25% email open rate.
95% of texts will be read within 3 minutes of being sent.
78% of US consumers say receiving a text message is the
fastest way to reach them for important service updates and purchases.
91% of users who opted-in to receive texts from a brand rate
those messages as “somewhat” or “very useful”.
http://www.ichitchat.net/
automated text message service gets your message seen.
Companies faced with higher volumes of support and service
cases can adopt Keyword based Auto Reply app to help manage customer relations.
Using our app can significantly help customer service, customer support, and
customer success teams.
Marketing and Sales Teams also have a significant influence
over the company’s interactions with the customer.
PROBLEMS
A lot of repetitive questions via phone calls or /and text
messages
Customer Inquiries when you are busy – Massage & Beauty
Salon, Barbershop, Health Spa Services
Customer Inquiries outside of working hours. When you get a
lot of traffic on after-hours, weekends and on Holidays
SOLUTION
KEYWORD BASED FAQ AUTO REPLY BOT
No one wants to wait for answers to customer service
problems anymore. Using text message-based customer service allows you to give
quick answers to customer questions and address service issues efficiently.
Set up automated Answers with intuitive workflow that use
keywords as an automation triggers. Structure the bot to answer user questions
Quickly Reach Your Contacts With Our Group Automated Message Service
The preferred method of communication for many people is
text messaging. One Call Now’s automated text messaging system allows you to:
Send appointment confirmations and reminders
Schedule seasonal service calls
Send payment reminders
Inform customers of route or service changes
Distribute promotional offers
Solicit customer feedback
Promote customer loyalty
Build brand awareness
Welcome new customers with personalized messages
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