1. Create a SMS marketing strategy
SMS marketing works but only if you have a strategy. Before
you start sending SMS campaigns, you should analyse, plan, and then start
sending.
Gain consent of sending SMS campaigns: SMS marketing is a
permission-based marketing channel. GDPR and other data protection policies
protect users from unnecessary messages by allowing users to stay on the DND
list. Therefore, your first priority should focus on getting the users to
opt-in to your SMS marketing.
2. Segment your SMS marketing users
To get good results from SMS marketing your campaigns need
to be relevant. Because if they’re not relevant, they aren’t valuable. To make
your SMS campaigns relevant, it is imperative to segment your subscribers
according to their interests, location, and behaviour. Segmenting your list can
instantly help you in sending personalized SMS campaigns.
But when it comes to SMS marketing, there are very few
marketers who are actually segmenting their list, as figuring out the best way
to categorize your contacts is tough. To make it a little easier for you, given
below are few ways to segment your SMS marketing database:
- Geographic
area or Zip code
- Past
behavior Response rate
3. Pay attention to your SMS campaign send time
When it comes to SMS campaigns, timing is the key to
success. No matter how good your SMS campaigns are if they land in your
customers phones on the wrong time you won’t get results from them.
To get good results pay attention to your SMS campaigns send
time. Here are some helpful questions you should ask yourself before deciding
the send time:
- Does a
certain time of day make sense to reach out to users?
- What
time zone your customers are located in?
- What
time of the day did users prefer receiving your SMS campaigns (Look at
your data to find the best time)?
Customize your SMS campaigns send time for better
conversions, and don’t forget to localize your send times for customers’
specific time zone.
4. Pick the right SMS campaigns frequency
No matter how good your SMS campaigns are if the frequency
is not right all the hard work you have done in creating good SMSes will go
wasted.
Now the question is how many SMS campaigns should you send?
Well, there is no fixed number. The frequency which will
work for one business may not be right for another one. As it varies depending
on the type of industry, business model, etc. and it should also be influenced
by engagement.
Ultimately each company has to determine the right SMS
frequency for them, but the short answer to this questions is:
Send as many SMS campaigns as you want, as long as you are
adding real value to your prospect or customer.
How do you know if you’re adding value? Simple. Watch key
metrics such as,
- SMS
campaigns click through rate
- SMS
campaigns opt-out rate
- Revenue
generated from SMS marketing
5. Personalize SMS campaigns
Personalization work we all know that – still there are very
few brands who personalize their SMS campaigns. But you certainly should if you
want a good ROI from SMS marketing.
Now the question is how to personalize your your SMS
campaigns?
Well, to begin with, use the basics, such as the person’s
name and location. Then, get more advanced. You can use information such as
behavioural data and profile data to create highly targeted SMS campaigns.
Also, use the words “you” and “your” in your SMS copy (especially if you don’t
have the data). Speaking directly to your audience makes them feel important,
and it creates the sense that your SMS campaigns are personal – and it allows
you to create a friendly and personal relationship with your list right off the
bat.
6. Use all the SMS campaigns space
SMS campaigns give you 160 characters – maximize your SMS
marketing power by packing all the information you can into this space.
Don’t forget to include a URL, as you want the reader to
take an action. But, do not overwhelm the reader. Stick to just one URL.
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